The Manor & Terrace Curated Luxury. Elevated Living.
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Shipping Policy

Effective Date: 2025-12-02

1. Introduction

At The Manor and Terrace, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on themanorandterrace.com.

  • Service name Standard Shipping
  • Price Free
  • Delivery time Typically 3 to 9 business days. Delivery times for Grillandia Grills, custom orders, and items on back order or out of stock will vary. Contact us for more information.
  • Destination United States
  • Coverage All products unless a product page says otherwise

2. Shipping Destinations

United States

  • We currently ship to addresses within the United States
  • We do not ship to P.O. boxes that cannot accept carrier delivery

Future expansion

We plan to add more regions. When we do, this page will be updated.

3. Shipping Costs

  • Standard Shipping Free on all eligible orders shipped within the United States

All shipping costs are shown at checkout. There are no hidden fees from us. Local taxes at checkout still apply when required by law.

4. Order Handling and Delivery Time

Orders are processed and fulfilled through our network of trusted manufacturing and distribution partners. Many products are made-to-order or shipped directly from the manufacturer to ensure the highest level of quality, craftsmanship, and safe delivery.

Estimated total delivery time is typically 3 to 9 business days from the date your order is placed, including handling and carrier transit time. Business days are Monday through Friday, excluding federal holidays. Please note that delivery times for Grillandia Grills, custom orders, and items on back order or out of stock will vary. Where applicable, an estimated time frame will be noted on the product page and will supersede the general estimate above.

5. Shipping Methods and Carriers

Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size.

Shipment tracking

Every shipment includes tracking. You will receive a tracking link by email when your order ships.

Insurance

Shipments are insured against loss or damage. Contact us if there is an issue.

6. Order Tracking

After your order ships you will receive an email with the tracking number and a link to follow the delivery.

7. Delivery Issues

Delayed or lost packages

If your delivery exceeds the estimated delivery window, email us at support@themanorandterrace.com or call (844) 314-0931.

Marked delivered but not received

  • Confirm your shipping address
  • Check with neighbors or building management
  • Contact us so we can assist with a trace

Damaged packages

We will arrange a replacement or refund as appropriate.

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.

9. Returns and Refunds

We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable. See our full Return Policy for details.

  • Return shipping Customer pays return shipping unless the item is defective or not as described
  • Refund timing Refunds are processed within 14 days after we receive the return to the original payment method

10. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

11. Contact

12. Changes to This Policy

We may update this Shipping Policy. Changes take effect when posted on this page.

Thank you for shopping with The Manor and Terrace.

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